What Our Customers Are Saying
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Craig Whitman, Chisholm, MN
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I am so excited about my new purchase on the 2019 Honda PCX 150. Everyone at Moon Motors was very helpful, friendly and knowledgeable. I will recommend Moon Motors to all my friends and family. Thanks Matt, Dusty, Chris and Maintenance.!
Sincerely,Keith HolkestadKeith Holkestad, Coon Rapids, MN -
Had issues on trip to Deadhorse, and bike faulted out in Fargo ND. Was able to limp back to Moon dealership and from the minute i walked in, got all the attention needed to get bike in and figured out. Brian in service went of his way to take all my info for the warranty and get back to me with the cause of the issue and ordered parts for next day delivery. While waiting, i was able to walk the floor and meet some other members of their team. A world class facility and each member was knowledgeable and helpful. i would recommend this location to anyone for service or purchase of a new motorcycle no matter the brand. One thing that stood out to me while waiting outside, was each mechanic who was rolling out a bike to a customer after service was very detailed in explaining what they did to service the bike and other items of interest they identified when answering the customers questions. Not all mechanics are so customer focused, as they have a list of appointments, and just want to move on to the next bike on the lift. Very impressed with their knowledge of the various brands. Thanks again for helping me get back on the road.
Stephen Vorderbruggen, Salem Lakes, WI -
I bought a new BMW 400 scooter from Matt. It was a great experience and was treated very well. The scooter is great, cruises on the freeway no problem at all, and is very stable. Moon motor sports is the only place I will buy from now on.
-Anonymous -
Hands down best experience from window shopping, test riding, accessories, scheduling service, then heading down the road!
Tim Ackerman, Monticello, MN -
The sales, service, parts and finance departments treated my wife and me very well recently. For instance, Chris Rosendahl our sales representative, went above and beyond his sales duty to make sure the delivery went well during our January, 2019, purchase of a used Kawasaki motorcycle. My wife and I were glad we bought at Moon Motorsports because the entire staff has been so very helpful to us during all aspects of this recent purchase. The dealership has indicated time and again that it stands ready to support us with any customer problems we may encounter in the future.
David Legan, Chaska, MINNESOTA -
Great buying experience. Seller very informed to what he was selling and Matt Kobow was very considerate and helpful in my purchase. Nice to go to a dealer that still will negotiate a sale. I was impressed and would recommend them to anyone in search of their motorcycle. Thanks Guys!
Glen Wegener, Starbuck, MN -
George Rowe, Monticello, MN
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Moon Motorsports represents what I and I believe what others would expect from a motor sports dealership. Nearly every employee has been with the business for many years which gives me a comfort level the business is doing things right. I have used their service department for several years and recently purchased a new motorcycle. The service department and sales department makes every transaction seamless and enjoyable to experience in my dealings.
Darrell Penning, Prior Lake, MN -
Had service work done to my Grizzly I purchased new from Moon. They have always serviced the machine from new, utilizing the VIP package and extended warranty I bought when new. Brought bike in with loud bearing noise. Moon ended up working on the bike for almost 40 days. Keeping in mind that there was wait times for parts as they trouble shot the noise. They ended up replacing EVERY bearing inside the motor. It was a tough noise to solve, but they got it. ALL work was run through my warranty . I write this review with the overwelming compliments to the Moon staff. They didn't just throw a few parts at it and say, " I think we got it". They did it right, and CARED about the end results. While the work duration was frustrating at times, the service counter was OUTSTANDING in communication with me throughout the process. They folks care about their customers, and the integrity of the Moon name. Not only do they provide a pleasant experience with the purchase of products, they follow up. Finding a dealer that will step up every time after the sale is what really counts. They do it. Fantastic group of people, helping the rest of us play! Thanks Moon.
Chris Teff, Clear lake, MN -
Kyle,Your willingness to compromise and work through this issue with me is a great example of outstanding customer service. In todays world, this is very refreshing. Thanks again for all the leg-work you did just to keep a local customer like me happy. Youve earned my business and I will not hesitate to give a good recommendation to Moon MotorSports!Ben
Ben Sebold, Albertville, MN -
I have purchased other ATV's in the past and when the other dealers were asked to give an actual quote on the machine plus accessories they would give you a (Ballpark number), then when it came to signing the paperwork those Ballpark numbers were not even close to the same. With Matt at Moon motors he quoted the parts and machine the way I asked him to and the number never changed it was to the penny all the fees and licensing everything was itemized. This was a great experience and my two sons will also be back as they left feeling good about the purchase also. I went to Moon Motors thinking I was going to Buy a Honda which I still like. Moon let me test drive the Honda and the Polaris Ranger so that I could weigh the options in my price range. Without the test drive I could not have made a good decision. Thanks Matt Kobow for your hard work.
Daniel Ruschmeier, New Germany, MN -
I purchased a used bike to use as a commuter and just around town bike. I think I came in over 20x and road several bikes. My sales person Matt was always very helpful and friendly. I ended up getting a BMW k1200r.The whole process was very easy and they have gained a life long customer. I will be selling my other bike in the near future and will certainly get my next bike from these guys. Also would like to say that Chris handled the financing and was very helpful and answered all my questions and made it a flawless process. Thanks Moon for making this a fun experience.
Russ Newcomb, Clear Lake, MN -
Interested in seeing Moon's facility. Decided to demo a BMW S1000XR.
Staff was courteous and helpful providing the demo.
Rode the new model from BMW and was sold on the performance and ride.
Purchased the XR on my next visit to the store and absolutely love it but I kept my GS because you can never have all the fun on one bike.
Sales staff were excellent to deal with and no pressure or monkey business.
Best motorcycle dealer experience I have had so far.
Randy B.
Rochester MNRandy Bornhorst, Rochester, MN -
My wife and I stopped by your booth at the MPLS cycle show last winter and I got a picture of her on my future bike, a K1600GT. We brought our K1100RS into Moon for service this past summer and I bought a new red K1600GT and hauled it home that same day. 2 Month's and 3,000 miles later, you couldn't remove the perma-grin from my face. The coolest thing is that I get to ride this bike everyday, rain or shine, hot or cold, it's how I commute to work and back. We will enjoy the hell out of this bike with many more miles and trips to come. Thank you for the service and parts on my old bike which we were able to sell. Thank you for allowing me the time to test drive a couple of new BMW's before I chose the K1600GT. Thank you to Matt in sales for not pressuring me and hounding me like a lot of vehicle sales companies will do. Thank you to Chris in financing for wrapping up the paper work in such short order. Thank you Kyle for covering the parts that were replaced on the new bike. I have already been back for service on our new bike and will continue to do so at Moon, it gives us an excuse to go for a nice ride. I will recommend others to your store if they are looking for a new or used motorcycle. Keep doing what you do, taking care of customers is something that Moon Motorsports seems to have figured out. I hope to be riding motorcycle all year long as long as the roads are clear of ice and snow. Stay safe when you ride!Take care,
Don and Laura Smith
IGH, MNDon Smith, Mounds View, MN -
Awesome customer service! My friend bought a bike here and I had mined serviced. All around great experience and will return for servicing of our bikes and buying in the future.
Kim Daye, Zimmerman, MN -
I have to say that I have had a wonderful experience buying a new motorcycle from Moon Motorsports. Right from the start Brett was helpful, knowledgeable, had a great attitude, was friendly, and was always willing to help. He, and the entire team, made my BMW R1200GS purchase the best experience I have had buying a new motorcycle. I felt like they really cared, which is something that is becoming more and more lost in the powersports sales world. Chris in finance was also very knowledgeable, helpful, friendly, and worked hard to make sure the financing worked for me. Not to mention that they keep a bright and clean facility. I will be bringing my new BMW to Moon Motorsports for sales and parts, and going forward any new motorcycle purchases will be through Moon Motorsports. I can't recommend this place enough. Thanks guys!
Jeff DesLauriers, Minneapolis, MN -
Just wanted to say Brett Demarais was excellent to do business with as well as the dealership in a whole. I would recommend them to anyone looking to purchase new excitement. I purchased a 2014 Yamaha Viper. Thanks again you guys.
Sincerely,
Rollin from Eau Claire Wisconsin. GO PACKERS!Rollin Nelson, Ec, WI -
I purchased a motorcycle that was used with a fair amount of miles on it, I contacted another dealer that had serviced the bike to find it had an internal part that was worn and could not have been foreseen by Moon and even though I had already taken delivery a week earlier when I returned and told staff about it they said they were sure management would make it right. I spoke to Kyle Erickson and told him I really liked the bike, but could he help out with this one issue, he said absolutely and in just a few minutes came out with a check that we both agreed was fair. It's great to know there is still a dealership that strives to earn the respect of their customers after the sale. As a Ducati and Triumph owner I plan to do all my parts and service business with this great group.
Erik Biorn, Maple Grove, MN -
Been looking for a plow mount for an older Polaris ATV for weeks and had been having a lot of bad luck trying to find this part. I talked to Moon Motorsports and they had my mount along with the push tubes in plow in 3 days! I will be doing all of my business with them from now on. The prices were really good too. When it's finally time for a new ATV this will be the first and possibly the only place I will go. Thanks for the great help and service, you have a new loyal customer here!
Eric Stang, Princeton, MN -
Probably the best purchase experience ever. Got a great bike at a great price. Totally happy. Thanks, Kyle Ericson, my sales guy. I will be back!
-Anonymous -
I am pleased to have purchased motorcycles from Moon Motorsports. All staff were efficient and helpful but not pushy or overbearing. They were just right from a customer point of view. They responded with timely and specific offers and responded by phone and e-mail. I got a better price than was offered from other sources and without a doubt this is where I will go again and recommend to anyone who is looking. April, 2014. Jim
James Luadtke, Roseville, MN -
My wife and I drove down last night to look at a used BMW, and we were both very impressed with the treatment we got from Tyler in sales, Cris in F&I, and Julie in parts!
Tyler got us a great deal on a fantastic bike, Chris got it financed in just minutes, and Julie supplied us with a bar harness to haul it home safely.
We will be back next time to upgrade, and many thanks to them for a great experience!
Dave Schmalenberg, Merrifield, MNdave schmalenberg merrifield -
Fred , Plymouth, MN
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Just wanted to drop a note and thank the service department for saving my vacation. I was in the area and needed warranty / service work done in order to continue on my trip. On advice of a friend I came to Moon Motorsports and can say with out hesitation your team gave me the best service of any dealership I've been to in the last 10 years, and I didn't even have an appointment. Wish I lived closer so I could show my appreciation by being a regular customer. I tell anyone who cares to listen about what a positive experience I had at your dealership.
Rod , Kamloops, BC -
I have bought two motorcycles from Moon Motorsports and have always been happy with the service I received. It's quite a trek for me to get there, and they have always been accommodating. However, my last experience with them went above and beyond. Saturday, on Memorial Day weekend, well after closing I posted to their Facebook page because I had discovered an oil leak on my R1200ST and needed a new seal for a ride we had planned for Monday. I was merely trying to find out if they were open on the holiday so I could have someone pick the part up for me on the way to Duluth. To my surprise, not only did Joel answer me but he found the part in the fiche, found they had it in stock, and then Kyle went into the shop and got the part for me. 4 hours after close on a holiday weekend! This solidified that my next bike purchase will be from Moon again! Thanks again fellas!
Jake , Duluth, MN -
Service Dept. was easy to work with and did an excellent job. Thank you, Kevin Hoard
Kevin , Plymouth, MN -
I purchased a K1600 GTL in October 2012. The experience with Moon has been great. Everyone I have worked with has been very helpful fromtrying out bikes to the purchase, to clothing and accessories, expecially helpful in BT Pairing. I can't say enough. Thanks to all staff that helped me.
Gary , Willmar, MN -
I stopped in at Moon because I just got an '02 BMW and I heard they are the regional service center for BMW bikes. The staff was warm and welcoming, well mannered, empowered and happy. Everyone I talked with, from the sales floor to the service desk was knowledgable and considerate making this newb feel smart enough and very comfortable. Moon is a well managed, sparkling clean, first class facility that I will definately provide with my business.
-Anonymous
Was looking to trade in my motorcycle on a new sxs. Not only did Moon Motorsports have the one I wanted but they gave me the best trade quote of about ten places I checked. Brett was my sales person and he was great to work with giving me concrete #s and the breakdown one with my trade and one without. I sold the bike just before I went down and he took care of the changes. Everyone there from sales to financing to parts and service were great and explained everything I needed to know about my first sxs. Hands down the quickest and easiest large purchase experience I ever had. Thank you Brett and will definitely buy from you again.